jayatopPrivacy Policy

This page describes what we collect when you use jayatop and how we keep that data protected. We at jayatop process personal information to deliver our online entertainment service, handle your account, process deposits and withdrawals, and comply with regulatory requirements. Our data practices are designed to be transparent and respect your privacy.

When you access jayatop on Android, iOS, or desktop, we collect information necessary to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and provide customer support. We store your data securely and do not sell it to third parties. Our servers may be located outside your jurisdiction, and data transfers between regions are encrypted.

jayatop services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

What data we collect on jayatop

We collect information in two categories: account data and activity data. Account data includes your email address, phone number, name, date of birth, national ID number, and proof-of-address documents. We request this information during registration and identity verification (KYC). We use account data to confirm your eligibility, comply with anti-money-laundering regulations, and process your deposits and withdrawals.

Activity data includes your login timestamps, games accessed, sportsbook markets viewed, payment transactions, and device information. We collect activity data through cookies, server logs, and our application's built-in analytics. We use activity data to detect fraud, improve our platform, and ensure compliance with our terms. We do not share activity data with third parties except where required by law or to support payment processing.

How we use your data on jayatop

We use your email and phone number to send account notifications, payment confirmations, and support responses. We use your payment information to process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and to process withdrawals. We use your identity documents to comply with financial regulations and to prevent underage access and fraud.

We analyse activity data to identify patterns of abuse, collusion, or suspicious behaviour. We may restrict or suspend your jayatop account if we detect breach of our terms or applicable law. We do not use your data for marketing purposes unless you explicitly opt in. jayatop does not sell your personal information to advertisers or data brokers.

Third parties and data processors

jayatop works with third-party payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual-account transactions. We share only the payment information necessary to complete your transaction. These processors are contractually required to protect your data and use it only for payment processing.

We also work with hosting providers, cybersecurity vendors, and customer-support platforms. jayatop ensures all processors sign data-protection agreements. We do not permit processors to use your data for any purpose other than delivering the service we have contracted them to provide. Our servers are located in multiple regions; your data may be transferred between secure data centres as needed to maintain service continuity.

Cookies and tracking on jayatop

jayatop uses cookies to remember your login session, remember your language preference, and track site usage. Cookies are small text files stored on your device. We use first-party cookies (set by jayatop) to deliver essential functions like account login and deposit processing. We do not use third-party cookies for advertising or behavioural tracking.

You can disable cookies in your browser settings, but doing so may prevent jayatop from functioning correctly. We do not use fingerprinting or other covert tracking methods. We do not embed analytics services that track your activity across other websites.

Your rights and jayatop's commitments

Access your data

You may request a copy of your personal information held by jayatop. Contact our support team, and we will provide your data within standard timeframes.

Correct inaccuracies

If your information is incorrect, we will update it. Log into your jayatop account to modify name, email, or phone number directly.

Request deletion

We may retain your data for regulatory or fraud-prevention purposes. jayatop will honour deletion requests where law permits.

Data security

We encrypt passwords and payment data using TLS 1.2 or higher. jayatop conducts regular security audits and maintains firewalls.

How we protect your data on jayatop

jayatop stores your personal information on encrypted servers with restricted access. We encrypt data in transit using industry-standard protocols. We require two-factor authentication for account recovery and large withdrawals. jayatop employees access your data only when necessary to provide support or investigate fraud. We train our team on data-protection practices annually.

We maintain incident-response procedures. If we discover unauthorized access to jayatop data, we will notify affected users within a reasonable timeframe. We do not store payment card numbers; we tokenize cards and store only the token. jayatop complies with PCI DSS standards for payment security.

Data retention on jayatop

We retain account data for the duration of your jayatop account and for three years after account closure to satisfy regulatory and fraud-prevention obligations. We retain transaction records for seven years to comply with financial regulations. We retain activity logs and cookies for up to 90 days unless we require them for fraud investigation.

jayatop deletes KYC documents within one year of verification unless we are legally required to retain them. We delete marketing emails and support tickets within 18 months unless you request longer retention.

Contact jayatop about privacy

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via email or in-app chat. jayatop operates across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, and responds to privacy inquiries within standard business timeframes. We may request additional identification to confirm your identity before disclosing sensitive information.

This privacy policy is effective as of the date posted on jayatop. We may update this policy to reflect changes in our practices or applicable law. jayatop will notify you of material changes by email or in-app notification. Your continued use of jayatop following notification of changes constitutes acceptance of the updated policy.